At GuitarChordsLyrics.com, we want you to be satisfied with your purchase. Please read our policy below to understand how we handle refunds and returns for both physical and digital products.

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Physical Products (Instruments & Accessories)

You may return physical items such as guitar strings, capos, and picks under the following conditions:

Eligibility for Return

• You must request a return within 7 days of receiving the item.
• The product must be unused, in its original packaging, and in the same condition as you received it.
• Returns are only accepted for damaged, defective, or incorrect items.
• Items returned without prior approval will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service.

Refunds

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Shipping fees are non-refundable.

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Digital Products (Tabs, PDFs, Downloads)

We do not offer refunds on digital downloads. All sales of digital products are final, due to the nature of the product being instantly accessible.

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Exchanges

We do not offer exchanges at this time. If your item is defective or damaged, please follow the return process to receive a refund and place a new order.

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How to Request a Return

To request a return, please contact us at:

[email protected]

Include your order number, reason for return, and any photos if the item was received damaged.

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Non-Returnable Items

• Digital downloads
• Used or opened accessories
• Items returned after the 7-day window

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By purchasing from our website, you agree to this Refund and Returns Policy.